FAQs

On the pet tag product page, enter your personalization details in the “Engraving Info” box before adding the tag to your cart.

We recommend including important information such as your pet’s name, owner phone number(s), microchip number, or a short message.

Please double-check all spelling, numbers, and personalization details before placing your order, as your tag will be made using the information you provide.

If you need to update your engraving details or shipping address, please email us as soon as possible at hello@fuzzypawco.com. We’ll do our best to make the change before your order is processed, but updates cannot be guaranteed.

Please always double-check your personalization and shipping information before placing your order. We are not responsible for incorrect engraving details or orders shipped to the wrong address due to customer-submitted errors.

For pet tag orders, or any order that includes a pet tag, please allow 2–5 business days for us to engrave, pack, and ship your order.

For orders that do not include a pet tag, such as harnesses, collars, or leashes, we typically ship within 1–2 business days.

All orders are shipped from Toronto, Canada.

Yes! We ship internationally to many destinations, including the EU, Australia, Asia, and more.

International orders may be subject to customs fees, import duties, taxes, or other charges imposed by your destination country. These fees are not included in your order total and are the responsibility of the customer.

Fuzzy Paw is not responsible for any additional customs, duties, or taxes charged once your order arrives in your country.

Due to the personalized nature of our products, custom and personalized pet tags are final sale and cannot be returned or exchanged.

All sale and clearance items are also final sale and cannot be returned or exchanged.

If your order arrives damaged, defective, or with an error made by us, please contact us and we’ll be happy to make it right by sending a replacement at no additional cost.

Please double-check all personalization details before placing your order, as we are unable to replace items due to customer-submitted errors.

If your order arrives damaged, defective, or with an error made by us, please contact us as soon as possible with your order number and photos of the issue.

We’ll review the problem and, if the issue was caused by us, we’ll send you a replacement at no additional cost.

Please note that we are unable to replace items due to incorrect personalization details submitted by the customer.

For pet tags, please refer to the measurements listed on each product page. If a tag is available in two sizes, we generally recommend the smaller size for kittens and dogs under 20 lbs, and the larger size for dogs over 20 lbs.

For harnesses, please measure your pup’s chest and neck circumference and compare those measurements with our Size Guide before ordering.

If you’re between sizes or still unsure, feel free to contact us and we’ll be happy to help.