Common questions

  • Most orders ship out in 1-3 business days.
  • Personalized tag orders or mixed orders with tags usually ship out within a week.
  • We are a small team of 2 so please allow some wiggle room (espescially during busy holidays)

U.S. SHIPPING - Free shipping for orders over $50 | $4.95 fee for orders under $50

CANADA - Free shipping for orders over $75 USD | $6.95 for orders under $75

INTERNATIONAL - Free shipping for orders over $100 USD | $15 Postage to most places for orders under $100

Here are the full details of our Shipping Policy.

Delivery times will vary depending on location! You can typically expect these delivery times after packages have been dispatched.

United States - 2-7 business days

Canada - 2-10 business days

International - 7-21 business days

Delays can happen, once the packages are dropped off it will be out of our control.

We accept returns or exchanges within 30 days of delivery. To be eligible for a return, items must be in original new condition.

We do not accept returns for our custom engraved tags or items clearly marked as final sale.

Customer is responsible for return shipping costs.

Please email us with your order # to initiate an exchange/return.

If you made a mistake on your order such as incorrect shipping address or wrong size, please email us immediately within an hour to get it fixed!

Yes, if you notice a mistake after you complete the order please email us immediately.

Unfortunately, we cannot do anything after the engraving has been completed so it is crucial to email us as soon as possible!

If your item(s) arrived damaged or defective, please email us right away and we will get you sorted out!

Please include your order number and a photo of the issue in your email.

In the rare case that we made a mistake, please email us and we will ship a new one out to you immediately!

Majority of our cat customers have used our XS harnesses with no issues :) Please measure your cat before purchasing!

Our collars were designed for dogs so we do not recommend using it for your cat. Cat specific collars are coming soon!

Quality guarantee

We accept exchanges/returns within 30 days. (Personalized tags excluded)

small business

Each purchase supports our small business and will allow us to continue creating cute pet accessories <3

Cute designs

Each cute design is 100% unique and original!