*BLACK FRIDAY PROMOTIONS ARE FINAL SALE* If you have any issues or need help with sizing, please contact us!
*Please make sure to measure correctly and use our size guide to ensure the best fit for your pet! Email us anytime for questions and additional help with sizing.
You have 30-days from the date of delivery (based on tracking information) to request a return for a refund. To receive a refund, the item(s) must be in its original condition: clean, unworn/unused, unwashed, hair-free, with hang tags attached. If the above criteria are not met, then we will not accept the return and a refund will not be processed.
The following items are final sale and are not eligible for return: pet ID tags, items in the sales section, and gift cards.
An $8 USD ($11 CAD) return shipping fee will be deducted from your refund on US/CANADA orders. If you opt for store credit, the return shipping fee will not be applied. For international orders, the customer will be responsible for buying their own label and shipping it back to us.
How to submit a return
You can submit your return request here.
Refund processing time
US - Refunds are processed within 10-15 business days of us receiving your package.
- CANADA - Refunds are processed within 5 business days of us receiving your package.
- International - Refunds are processed within 5 business days of receiving your package.