Shipping & Returns
*PLEASE NOTE THERE MAY BE SHIPPING DELAYS DURING THIS TIME, THAT IS OUT OF OUR CONTROL*
UNITED STATES SHIPPING
We offer free standard shipping on all products for U.S Customers. Please allow up to 2 business days for processing and an additional 2-6 business days for your package to arrive.
Expedited shipping available for $15USD (1-3 business days).
For our Canadian customers, we offer free shipping for orders over $40CAD. Orders that are $39.99CAD and under, we offer a flat rate shipping fee of $8USD (approx. $10CAD) with tracking.
Some items are eligible for $1.95USD (approx. $2.50CAD) shipping via letter mail (untracked). These items include bandanas, bow ties, pet tags, and reversible harnesses. Shipping options will be visible during checkout. Please contact us via email or instagram (@FuzzyPawCo) if you need clarification.
Please allow up to 2 business days for processing and an additional 2-7 days for your package to arrive. If letter mail shipping is selected, please allow 7-14 business days for your package to arrive.
For international orders, we offer a flat rate shipping fee of $15USD or free shipping for orders over $100USD.
Please allow up to 2 days for processing and an additional 4-21 days for your package to arrive.
*Fuzzy Paw Co. is not responsible for any customs, taxes, and duties that may apply.
EXCHANGE & RETURNS
Please make sure to measure correctly and use our size guide to ensure best fit. This will reduce the chance of needing to do an exchange or return. However, we will happily accept exchanges or returns within 30 days from the date of order delivery as long as the following criteria are met:
- Item(s) must be brand new, unwashed, damage-free, and hair-free
- Include a note with your order number
- Return package must be postmarked within 30 days from the date the order was delivered
RETURN FOR BUNDLES
- We currently do not offer any exchanges on bundles. If for any reason you change your mind on one or more of the item(s) from a bundle deal, you would have to return the entire bundle for a full refund.
HOW TO PROCESS A RETURN
1. Email us at firstname.lastname@example.org to initiate a return. Please include your order number and state the reason for the return.
2. We will e-mail you the address for you to send your return package to depending on your location.
3. Ship the item(s) out to the provided address.
4. Once we receive the package and have inspected the item(s), your refund will be processed to your original form of payment. Please allow 3-5 business days for inspection and typically 24-48 hours for the refund to reflect on your account.
Please note that we do not accept refunds or exchanges on customized items such as our custom engraved Pet Tags. If any item arrives damaged, please let us know immediately within 14 days of receiving the product.