FREE U.S. SHIPPING OVER $50 | FREE CANADA SHIPPING OVER $60

Shipping & Returns

*PLEASE NOTE THERE MAY BE SHIPPING DELAYS DURING THIS TIME THAT IS OUT OF OUR CONTROL*
UNITED STATES SHIPPING
       
  • For US customers, packages will be shipped from Niagara Falls, New York (USPS). 
  • Orders are usually shipped same day if ordered before 2pm Eastern Time, however please allow up to 2 business days for processing and handling.
  • Order total based in USD.
CANADA SHIPPING

        

        

  • For Canadian customers, packages will be shipped from Toronto, Ontario.
  • Orders are usually shipped same day if ordered before 2pm Eastern Time, however please allow up to 2 business days for processing and handling.
  • Order total in USD.
INTERNATIONAL SHIPPING

      

  • International shipping cost will vary based on location, shipping cost will be shown at checkout.
  • Fuzzy Paw Co. is not responsible for any customs, taxes, and duties that may apply. 
  • ***Please note that there may be heavy delays due to the current COVID-19 pandemic***
RETURNS

We offer a full refund within 30 days from the date of order delivery as long as the following criteria are met:

  • Item(s) must be brand new, unworn, unwashed, damage-free, and hair-free
  • A  printed copy of the email receipt 
  • Return package must be postmarked within 30 days from the date the order was delivered

Return on a bundle deal:

  • We currently do not offer any exchanges. If for any reason you change your mind on one or more of the item(s) from a bundle deal, you would have to return the entire bundle for a full refund 

We currently do not offer any free returns at this time. The customer is responsible for the shipping costs of the return as well as the original order. We recommend using a courier that will offer tracking services, as we cannot guarantee we will receive your item. 

It may take up to 7 days for us to inspect and process your item(s) once we receive the package. Once approved, you will see a credit applied to your original form of payment. 

 

HOW TO PROCESS A RETURN

1. Email us at fuzzypawco@gmail.com to initiate a return. Please include your order number and state the reason for the return. 

2. We will e-mail you the address for you to send your return package to depending on your location.

3. Ship the item(s) out to the provided address. 

4. Once we receive the package and have inspected the item(s), your refund will be processed to your original form of payment.